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Terms Conditions You Agree to When You Open an Account

These terms explain what you can expect from VS789 and what we need from you — account eligibility, how deposits and withdrawals work, game rules, and what happens if something goes wrong.

bKash, Nagad, Rocket deposit rulesWithdrawal verification stepsGame fairness and limitsAccount security requirementsDispute resolution process

Explore the Lobby Read FAQ

Opening and Using Your Account

You need one verified account to deposit, play and withdraw. We ask for a mobile number during signup and send an OTP to confirm it. Each person may hold only one account; duplicate accounts are closed and balances may be forfeited. You are responsible for keeping your login credentials secure. If you notice unauthorized activity, contact support immediately through the channels listed

below.

Age and Eligibility — You must be at least 18 years old and legally permitted to participate in online casino and sports betting in your region. We may request ID or proof of address to verify this at any time.
One Account Per Person — Creating multiple accounts to claim promotions, bypass limits or evade restrictions is prohibited. We close duplicate accounts and may withhold funds deposited through them.
Login Security — Choose a strong password and do not share it. We send OTP codes to your registered mobile number for withdrawals and sensitive changes. If your phone number changes, update it in account settings before requesting a payout.
Account Suspension — We may suspend or close accounts that breach these terms, submit fraudulent documents, or operate from restricted regions. You will receive notice and an explanation unless legal or security reasons prevent it.

POLICY DETAIL

What We Do with Your Data and How You Control It

We collect your mobile number, payment details and gameplay history to operate your account, process deposits and withdrawals, verify your identity, and comply with financial regulations. We do not sell your data to third parties. You can request a copy of your data, ask us to delete it, or close your account at any time by contacting support.

Data We Collect We store your mobile number, email if provided, transaction records, IP addresses, device type, and gameplay logs. This information is used to verify your identity, prevent fraud, and maintain account security.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by financial and anti-fraud regulations. You can request deletion once the retention period ends.

Your Rights You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion by emailing support. We respond to these requests within a few business days and may ask for ID to confirm your identity.

Security Measures We use SSL encryption for all transactions, store payment details in tokenized form, and restrict internal access to personal data. If we detect a security breach affecting your account, we notify you immediately and advise next steps.

How Promotions and Bonuses Work

We run deposit match offers, cashback schemes and tournament leaderboards from time to time. Each promotion has its own terms — minimum deposit, eligible games, wagering requirement and expiry date. Read the full terms on the promo page before you opt in; bonuses that violate the terms are voided.

Opt-In Required — Most promotions require you to opt in on the promo page before making a qualifying deposit. If you deposit without opting in, you will not receive the bonus. Check the promo board before funding your wallet.
Wagering Requirements — Bonus funds usually carry a wagering requirement — you must bet the bonus amount a set number of times on eligible games before you can withdraw. The requirement and eligible games are listed in the promo terms.
Expiry and Forfeiture — Bonuses and free bet credits expire after a set number of days if you do not use them or meet the wagering requirement. Once expired, the bonus is removed from your account and cannot be reinstated.
Abuse Policy — Creating multiple accounts to claim the same promotion, betting opposite outcomes on the same event, or using deposit-withdrawal cycles to clear wagering without risk are all considered bonus abuse. We void bonuses and winnings derived from abuse and may close the account.

How These Terms Apply to Your Account

VS789 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

VS789 operates this platform for users in regions where online casino and sports betting services are permitted under local law. Your use of this site — including deposits via bKash, Nagad or Rocket, gameplay in our slot and live casino lobbies, and sportsbook bets on cricket,

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football and other markets — confirms that you meet the legal age and eligibility requirements in your jurisdiction. We do not make representations about the legality of this service in every location; it is your responsibility to ensure that your participation complies with the laws applicable
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to you. If local regulations prohibit online gambling or betting, you must not create an account or place wagers. We reserve the right to verify your location and identity at any time, and to restrict or close accounts that violate these terms or operate from excluded
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regions. Payments submitted from restricted areas may be returned minus processing fees. By funding your wallet or placing a bet, you acknowledge that VS789 provides this service on an as-is basis for eligible users, and that continued access depends on compliance with both these terms and
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the legal framework in your region. Disputes are handled according to the resolution process outlined in the support section below. We update these terms when service features change; continued use after an update means you accept the revised terms. If you do not agree, close your
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account before making further deposits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Playing Slots, Live Casino and Sportsbook

Every game on VS789 — from Slot MagicSpin and Baccarat Highrollers to Football ScoreLine markets — runs on software provided by licensed studios. Game outcomes are determined by random number generators or live dealers; we do not alter results. You agree to play fairly, without bots, collusion or exploiting software errors.

Fair Play — Using automated betting software, colluding with other players, or exploiting bugs to gain an unfair advantage is prohibited. We monitor gameplay for irregular patterns and will void bets and close accounts that breach fair-play rules.
Game Malfunction — If a slot, live table or sportsbook market malfunctions — displaying incorrect odds, freezing mid-round, or paying the wrong amount — we void affected bets and refund your stake. Report malfunctions immediately through live chat.
Bet Settlement — Slot and crash game rounds settle instantly when the round ends. Live casino hands settle when the dealer completes the shoe. Sportsbook bets settle according to official match results; disputed outcomes follow the ruling of the competition organizer.
Maximum Win Limits — Some games and promotions have maximum win caps per round or per day. These limits are shown in game rules and promo terms. Winnings above the cap are not paid; the cap is enforced at the time of settlement.

CONTACT OPTIONS

How to Reach Us with Questions or Disputes

If you have a question about these terms, a deposit that has not cleared, or a bet settlement you want reviewed, contact our support team. We handle most queries within a few hours during business days. For urgent account security issues, use live chat.

Team online

Live Chat

Open the chat widget on any page to speak with a support agent in real time. Available every day; response times are fastest between 10 AM and midnight Bangladesh time.

Email Support

Send your question, transaction ID or screenshot to our support email address listed in the contact page footer. We reply within 24 hours on business days, longer on weekends and public holidays.

Account Dashboard

Check your transaction history, pending withdrawals and verification status in account settings. Most common questions — deposit status, withdrawal time, document upload — can be answered there without contacting support.

Requesting and Receiving Payouts

Withdrawals go back to the same mobile wallet or bank account you used to deposit. We verify your identity and payment details before processing the first payout; repeat withdrawals clear faster once your account is verified. Minimum withdrawal amounts and processing times are listed on the cashier page.

Verification Requirement — Your first withdrawal triggers a verification check. We ask for a photo ID and a recent utility bill or bank statement showing your address. Upload these in account settings; approval usually takes a few hours during business days.
Withdrawal Limits — Daily and weekly withdrawal caps apply to all accounts. These limits increase for VIP members. Check your account tier page for your current limits, and plan large payouts across multiple days if needed.
Processing Time — Verified withdrawals to bKash, Nagad or Rocket are processed within 24 hours on business days. Bank transfers take one to three business days depending on your bank. Unverified accounts wait longer; complete verification to avoid delays.
Payout Method — We send funds back to the mobile wallet number or bank account you deposited from. If that account is closed or inaccessible, contact support with proof of ownership of an alternative account in your name.

How Deposits Work on VS789

We accept bKash, Nagad, Rocket and bank transfer deposits. Most mobile wallet payments clear within minutes, though delays can occur during peak hours or if your payment provider flags the transaction. You deposit in BDT; your account wallet displays the same currency. Minimum and maximum Deposit references are shown on the cashier page and may vary by payment method.

Payment Methods — Open your bKash, Nagad or Rocket app, send the amount to the account number displayed on the deposit screen, and confirm with your PIN. Enter your transaction ID on our cashier page to speed up processing.
Deposit references — Each payment method has a minimum and maximum per transaction. These limits are set by us and by your payment provider. Check the cashier page for current figures before you send funds.
Processing Time — Mobile wallet deposits usually appear in your account within one to five minutes. Bank transfers take longer — typically several hours to one business day depending on your bank's clearing schedule.
Failed Deposits — If funds leave your wallet but do not appear in your account after 15 minutes, contact support with your transaction ID and screenshot. We trace the payment with the provider and credit your account or arrange a refund.

Answers About Terms & Conditions

We close duplicate accounts as soon as we detect them. Any funds in those accounts may be forfeited, and you lose access to promotions. Keep one account per person to stay compliant with these terms.

Withdrawals must go back to the same mobile wallet or bank account you used to deposit. If that account is closed, contact support with proof you own an alternative account in your name so we can arrange a manual payout.

Slots and crash games use certified random number generators provided by the studio. Live casino games are dealt by real dealers on camera. If you suspect a malfunction, report it to support with your bet ID and we will investigate.

Wait 15 minutes in case of a clearing delay. If the funds still do not show, contact live chat with your transaction ID and a screenshot from your wallet. We trace the payment and credit your account or arrange a refund.

We retain transaction records and identity documents for a period required by financial regulations, typically a few years. Once that period ends, you can request deletion by emailing support with your account details.

We update these terms when we add features or change payment processes. You will see a notification on your account dashboard when terms change. Continued use after the update means you accept the new terms.

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